Cars24 has launched a 30-day return policy on pre-owned cars – a first of its kind in India. This will allow customers to return the vehicle within 30 days or 999 km if it does not meet their expectations.According to Cars24, when it comes to used cars, peace of mind matters just as much as price. The 30-Day Return Guarantee was designed to close the trust gap and give buyers the time, space, and confidence to know they’ve made the right choice.Customers have 30 days to experience their car. If it doesn’t meet expectations, they can raise a request through the CARS24 app or email. After a quick reinspection, the car is picked up and the refund processed within days.Himanshu Ratnoo, CEO of Cars24 India, said, “Trust has always been the hardest currency in this business. Even new car manufacturers don’t let you live with a car for a month and return it if it doesn’t feel right. We’re doing that because we’re so sure of our quality and because accountability should start with us. We stand behind every car we sell. The 30-Day Return Guarantee sets a higher standard for trust, one that proves quality through experience. We can offer it because we are certain our customers won’t ever have to return the car.”
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Cars24 launches India's first 30-day return policy on used cars
