BHPian Abhi04 recently shared this with other enthusiasts: We took delivery of our new Q3 Technology on the 24th of August from Audi Gurugram. We had a really good experience with them, right from the test drive to the final delivery. They were transparent, communicative, and ensured that we had a smooth and pleasant experience. Repeated PuncturesOn the 1st of September, while returning home, it was raining heavily. By the time I reached home, I received a TPMS warning indicating low pressure in the rear right wheel. Assuming it was due to a puncture-possibly caused by water-logged and damaged roads-I didn’t think much of it. Unfortunately, this turned out to be the beginning of a problem that would cause us immense frustration in the weeks to follow. 3rd September – I sent our driver to a trusted tyre dealer for a quick puncture repair. However, he returned and informed me that there was no visible puncture. The tyre pressure was around 23 PSI, so they simply topped it up. 8th September – The TPMS warning appeared again for the same tyre. This time, I decided to go myself. I visited another tyre dealer (since the ones at petrol pumps in Gurgaon are notorious) and again, they couldn’t find any puncture. They suggested changing the valve as a precaution, which I did. 14th September – The same issue cropped up again. This time, I decided to send the car to Audi for a proper check-up. I booked an appointment for the 15th and sent the car with my driver. The Audi service team reiterated the same findings-no puncture, the tyre is fine, and the sensor is working perfectly. They were confident that the issue wouldn’t recur. I wasn’t in town at the time, so I couldn’t follow up personally and trusted their assessment. We brought the car back. We began noticing a pattern-the warning would appear every 60-80 km. Between the 15th of September and the 3rd of October, the TPMS error showed up three more times. Each time, we just topped up the air and continued driving. Finally, on the 4th of October, I took the car myself to Audi. After three hours of inspection (I was with them inside the workshop), they still couldn’t find anything. Once again, they asked me to take the car back. But this time, I refused-not unless they resolved the issue once and for all. After a lot of back-and-forth, it was decided that they would keep the car for a couple of days to monitor how quickly the air was leaking. We agreed that I would send the car on the 6th, since the 5th was a Sunday and I didn’t want it just sitting idle in their workshop.Finding The Source Of The PunctureFrustrated and irritated, I couldn’t understand what was going on. All the tyre technicians-including those at Audi-were only brushing soap water on the tyre surface, hoping to spot a puncture. So, on my way back, I decided to visit another tyre dealer and have them remove the wheel and submerge it in a tub of water. If there was a leak, bubbles would definitely show up. And they did….albeit from the alloy! I shared the pictures and videos with the Audi team and sent the car back to them on the 6th. What followed was a genuinely great experience. The car reached them at 10:00 AM, and by 10:30 AM, a WhatsApp group had been created for real-time updates. The inspection was completed by 11:00 AM, a warranty claim was raised by 12:00 PM, and it was approved by 2:00 PM. The spare alloy was in stock, and the car was ready, washed, and delivered to my house by 5:00 PM. Looking back, I feel the Audi team should have conducted a more thorough inspection to identify the root cause of the issue earlier. It was only after I intervened, raised concerns, and pushed for answers that the problem was finally diagnosed and resolved. That’s when they truly pulled up their socks and took swift action. Of course, this wasn’t the best start to our ownership experience-but as they say, all’s well that ends well!Check out BHPian comments for more insights and information.
Source link
Recurring TPMS warning on my Audi Q3 due to a damaged alloy
